Canadian Mileage Calculation Not Working (Doc ID 726394.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.5 to 6.0 - Release: to 6
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
When attempting to perform a RIQ between a source location in the US and a destination
location in Canada, using Milemaker External Distance engine, the following error occurs:

ERROR
No dest geo hierachy found for engine MILEMAKER_HHG_ZIP_TO_ZIP in country CAN in
lookupExternalDistance [ExecuteThread: '32' for q]
The result of the query returns 999,999,999 MI as the distance showing that the distance query
failed. This results in the RIQ failing to show up any rates

-- Steps To Reproduce:
1. Set up an external distance engine using Milemaker product.
2. Try to perform an RIQ between a source location in the US and the destination location in Canada.
3. The result of the query returns 999,999,999 MI as the distance showing that the distance query
failed. This results in the RIQ failing to show up any rates.


Cause

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