Unable to Run RIQ - Unable to Reach Host (Doc ID 727066.1)

Last updated on JULY 11, 2012

Applies to:

Oracle Transportation Management - Version 5.5 to 5.5.03 [Release 5.5]
Information in this document applies to any platform.
***Checked for relevance on 15-Aug-2011***


Symptoms

-- Problem Statement:
Users are reporting the following error is being generated when trying to run an RIQ in Oracle Transportation Management (OTM).

Sorry, your inquiry was not processed successfully.
Generic_Remote_Exception java.rmi.ConnectException: Unable to reach host

java.rmi.ConnectException: Unable to reach host
at weblogic.rmi.internal.BasicRemoteRef.getOutboundRequest(BasicRemoteRef.java:86)
at weblogic.rmi.internal.BasicRemoteRef.invoke(BasicRemoteRef.java:126)
at glog.ejb.rates.ejb_AccessorialCost_k31niq_HomeImpl_814_WLStub.findByPrimaryKey(U
nknown Source)
at glog.business.shipment.TShipmentCost.getAccessorialCostDesc(TShipmentCost.java:4
82)
at glog.webserver.servlet.riq.RiqResult.getShipmentCostDesc(RiqResult.java:398)
at glog.webserver.servlet.riq.RiqResult.createCostElement(RiqResult.java:368)
at glog.webserver.servlet.riq.RiqResult.createRIQResultElem(RiqResult.java:275)
at
glog.webserver.servlet.riq.RiqResult.createRIQResultsElem(RiqResult.java:411)
at glog.webserver.servlet.riq.RiqResult.getDocument(RiqResult.java:685)
at glog.webserver.util.BaseServlet.getServletResult(BaseServlet.java:264)
at glog.webserver.servlet.SavedServlet.getServletResultEx(SavedServlet.java:292)
at glog.webserver.util.BaseServlet.process(BaseServlet.java:406)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:614)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilt
erChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.
java:173)
at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.j
ava:54)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilt
erChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.
java:173)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilt
er.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilt
erChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.
java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:2
13)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:1
78)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107
)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
at
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876
)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:68
4)
at java.lang.Thread.run(Thread.java:534)

-- Steps To Reproduce:
No specific steps have been provided besides the user is trying to run an RIQ.

-- Business Impact:
Unable to run RIQ's without restarting the Web portion of OTM or in some cases both Web and App
need to be restarted.

Cause

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