After Running Autoconfig Workflow Notification FAILED Setting User Preference to DISABLED. (Doc ID 727611.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Workflow Cartridge - Version 11.5.10.1 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 23-JAN-2013


Symptoms

On 11.5.10.1 in Production:
find that the application does not send any e-mails to a user.

It is observed that the notification_preference for the user is set to DISABLED in the
FND_USER_PREFERENCES table and even after updating this value to MAILHTML or other values it gets reset to DISABLED every time mailer tries send a mail to the user.

The mail_status for the notification being sent is FAILED.

Changes

Recently changed password for applications and ran Autoconfig.

Cause

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