Internal Orders Line Status Not Updating to Awaiting Shipping

(Doc ID 727913.1)

Last updated on AUGUST 31, 2016

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 22-OCT-2013***


Symptoms

On 11.5.10

The Sales Order form (OEXOEORD) does not show the correct line status for  Return Materials Authorization (RMA) lines.   The line status remained as booked, and did not progress to 'Awaiting Return' as expected.

 
Expect that the lines would progress to Awaiting Return

 The issue is seen with the following steps:
1) Import Internal Orders. Order line status is Booked.
2) Pickrelease internal Order, SO line status remain Booked
3) Ship internal order, SO line status remain Booked
4) Run trip Stop interface and on completion the SO line status cahnged Closed.



.

Cause

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