R12: iHelp Not Working After Implementing A Hardware Load Balancer, SSL Acceleration, Or DMZ
(Doc ID 728463.1)
Last updated on MAY 18, 2023
Applies to:
Oracle E-Business Suite Technology Stack - Version 12.0.4 to 12.2.4 [Release 12.0 to 12.2]Information in this document applies to any platform.
Symptoms
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After implementing hardware load balancing, SSL, SSL acceleration, or DMZ, iHelp will no longer function.
The following are the symptoms when trying to call help pages:
- Either the page will be blank or the message "The requested topic could not be found" will be displayed to end-user.
- This will occur for all help files.
- The "Contents" or "Search" tabs will still work
Impact: this results in users unable to use iHelp.
Note: for SSL Only Configurations special setup is required. Please review unpublished bug 20472035
Changes
Implemented hardware load balancing, SSL Acceleration, DMZ or simply upgraded to R12 from a previous release when one of the advanced configurations previously mentioned were configured
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |