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R12: iHelp Not Working After Implementing A Hardware Load Balancer, SSL Acceleration, Or DMZ (Doc ID 728463.1)

Last updated on MAY 18, 2023

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.0.4 to 12.2.4 [Release 12.0 to 12.2]
Information in this document applies to any platform.


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After implementing hardware load balancing, SSL,  SSL acceleration, or DMZ, iHelp will no longer function. 

The following are the symptoms when trying to call help pages:

- Either the page will be blank or the message "The requested topic could not be found" will be displayed to end-user. 
- This will occur for all help files. 
- The "Contents" or "Search" tabs will still work

Impact: this results in users unable to use iHelp.

Note: for SSL Only Configurations special setup is required. Please review unpublished bug 20472035


Implemented hardware load balancing, SSL Acceleration, DMZ or simply upgraded to R12 from a previous release when one of the advanced configurations previously mentioned were configured


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