Last updated on DECEMBER 01, 2014
Applies to:Oracle Service Contracts - Version 11.5.10 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
This problem can occur on any platform.
-- Problem Statement:
On 11.5.10 in Production:
Find out that some renewed contract were renewed in Entered status and QA Check is failing with below error message.
"Service is not available for product".
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
(R) Service Contract Manager
1. Contract LaunchPad
2. Search for a contract
3. Click renew ==> same duration as the initial contract ==> the contract get renewed in
Entered status and QA Check for this contract fail with error "Service is not available for product"
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