Transaction Fails With "<requestor> lacks a supervisor, so AME cannot complete the chain..." Although TOP_SUPERVISOR_PERSON_ID Is Specified (Doc ID 728725.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Approvals Management - Version 11.5 to 12.0 [Release 11.5 to 12.0]
Information in this document applies to any platform.

Suppose the hierarchy is: emp -> mgr1 -> mgr2
The following error occurs when mgr1 requests approval:

ERROR
mgr2 lacks a supervisor, so AME cannot complete the chain of authority for the transaction

The issue can be reproduced at will with the following steps:

1. Make sure the following is true:

mgr2 does not have a supervisor
TOP_SUPERVISOR_PERSON_ID = mgr2
the action of the applicable rule is:
Require approvals up to the first two superiors.

2. Initiate a transaction (from the application or from the AME Test Workbench) as mgr1

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In this Document

Symptoms

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