Transaction Fails With "<requestor> lacks a supervisor, so AME cannot complete the chain..." Although TOP_SUPERVISOR_PERSON_ID Is Specified (Doc ID 728725.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Approvals Management - Version 11.5 to 12.0 [Release 11.5 to 12.0]
Information in this document applies to any platform.
***Checked for relevance on 05-Jul-2013***

Symptoms

On 12.0.4 in Production:

Suppose the hierarchy is: emp -> mgr1 -> mgr2
The following error occurs when mgr1 requests approval:

ERROR
mgr2 lacks a supervisor, so AME cannot complete the chain of authority for the transaction


The issue can be reproduced at will with the following steps:

1. Make sure the following is true:


2. Initiate a transaction (from the application or from the AME Test Workbench) as mgr1

Cause

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