Application Error In Order Details For Return Orders With Serialized Items

(Doc ID 728835.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle iStore - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
This problem can occur on any platform.


Track Orders / Returns page encounters an application error when trying to query a return order created in Order Management that has serialized product on it.

-- Steps To Reproduce:
Create a return order in Order Management for a serialized item and on the order line ensure to specify Reference Type as 'Serial Number' and enter item and serial number details.

Enter iStore and navigate to Order Details. Select a return order with serialized product and receive the application error with ORA-01722: invalid number


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