The Header Amount on a Service Contract Does Not Match the Invoice Amount
(Doc ID 729332.1)
Last updated on OCTOBER 28, 2020
Applies to:Oracle Service Contracts - Version 126.96.36.199 and later
Information in this document applies to any platform.
Find that in a Service Contract having multiple lines or sublines, the header amount on the contract does not match exactly with the total amount of the lines or the invoice amount.
A contract is sold which must have a total value 10,000 USD, no matter what.
To achieve this a price adjustment is entered in the Price Adjustment window.
After the adjustment, the Contract displays a perfect 10,000.00 in the header, but when the contract is billed the amount billed is 10,000.03, creating a discrepancy of 0.03 on Invoices.
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