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The Header Amount on a Service Contract Does Not Match the Invoice Amount (Doc ID 729332.1)

Last updated on OCTOBER 28, 2020

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Find that in a Service Contract having multiple lines or sublines, the header amount on the contract does not match exactly with the total amount of the lines or the invoice amount.

Example

A contract is sold which must have a total value 10,000 USD, no matter what.
To achieve this a price adjustment is entered in the Price Adjustment window.
After the adjustment, the Contract displays a perfect 10,000.00 in the header, but when the contract is billed the amount billed is 10,000.03, creating a discrepancy of 0.03 on Invoices.

Cause

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In this Document
Symptoms
Cause
Solution
References

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