Service Contract Header Amount Not The Same As Generated Invoice Amount
Last updated on MARCH 08, 2017
Applies to:Oracle Service Contracts - Version 11.5.10 to 12.0.3 [Release 11.5 to 12]
Information in this document applies to any platform.
***Checked for relevance 19-Apr-2013***
Find that in a Service Contract, the header amount from the contract does not match exactly with the total amount of the lines or the invoice amount.
A contract is sold which must have a total value 10,000USD, no matter what.
To achieve this a price adjustment is entered in the Price Adjustment window.
After the adjustment, the Contract displays a perfect 10,000.00 in the header, but when the contract is billed the amount billed is 10,000.03 instead creating a discrepancy of 0.03 on Invoices.
Expect to see the header amount from the contract matching the total amount sum of the lines prices and the invoice matches the exact amount shown on the contract header.
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