Service Contract Header Amount Not The Same As Generated Invoice Amount (Doc ID 729332.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10 to 12.0.3 [Release 11.5 to 12]
Information in this document applies to any platform.
***Checked for relevance 19-Apr-2013***

Symptoms

Find that in a Service Contract, the header amount from the contract does not match exactly with the total amount of the lines or the invoice amount.

Example

A contract is sold which must have a total value 10,000USD, no matter what.
To achieve this a price adjustment is entered in the Price Adjustment window.
After the adjustment, the Contract displays a perfect 10,000.00 in the header, but when the contract is billed the amount billed is 10,000.03 instead creating a discrepancy of 0.03 on Invoices.

Expected Behavior                                                                                                                              

Expect to see the header amount from the contract matching the total amount  sum of the lines prices and the invoice matches the exact amount shown on the contract header.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms