Oracle Application Server Not Starting Up After Installing CU4 RU2

(Doc ID 729648.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.5.04.02 to 5.5.04.02 - Release: 5.5 to 5.5
Information in this document applies to any platform.
***Checked for relevance on 07-14-2011***

Symptoms

-- Problem Statement:
On 5.5.04.02, When attempting to log on to OTM after upgrading OTM to 5.5 CU4 RU2 from CU4, the
following error occurs:

ERROR
Servlet glog.webserver.servlet.umt.Login is currently unavailable

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1.Upgrade OTM instance running on OAS from CU4 to CU4 RU2
2. Re-start the servers and then try to access OTM via the OTM URL
3. See the login page not available error message appearing

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot access OTM after upgrading to CU4 RU2


Cause

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