Unable To Start Application After Completing CU4 Installation (Doc ID 729650.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.5.04 to 5.5.04 - Release: 5.5 to 5.5
Information in this document applies to any platform.
Checked for relevance on 19-Jan-2010

Symptoms

-- Problem Statement:
On 5.5.04, When attempting to access the OTM application after starting the web and application (OAS) servers the following error occurs:

ERROR
Error found handling the request.
cause.Unknown_Service (serviceName=SecuritySessionHome)
javax.naming.NamingException: Lookup error: javax.naming.AuthenticationException: Not
authorized; nested exception is:
javax.naming.AuthenticationException: Not authorized [Root exception is
javax.naming.AuthenticationException: Not authorized]

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Upgrade from CU3 to CU4 of OTM version 5.5 using OAS application server
2. Start the web and application server
3. Then try to access the OTM application and see the error message

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot access OTM after upgrading to OTM Version 5.5 CU4


Cause

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