Repair Order>Task>Debrief Error: 'APP-JTF-210604: Program error....jtf_grid.populate package reports error' (Doc ID 729836.1)

Last updated on DECEMBER 12, 2016

Applies to:

Oracle Depot Repair - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 12-DEC-2016***
CSDREPLN, CSFFEDBF


Symptoms

After upgrading to 11.5.10 CU2, the following error occurs in Repair Order form, when trying to Debrief a task in Repair Tasks tab:

ERROR
APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
grid: <MASTER.GRID>
datasource: <CSF_DEBRIEF_HEADERS_XX>
The following information is available:
<null>
The error is most likely in the form or the metadata definition. Please check the following alert for the error code.



After clicking OK, another error is displayed:

The error stack is (first 1000 bytes)
ORA-00904: "TASK_PRIORITY_LEVEL": invalid identifier
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878



Steps To Reproduce:

  1. Log in with Depot Repair responsibility.
  2. Go to Repair Orders.
  3. Create a repair order with "Task" type.
  4. Go to the "Repair Task" tab.
  5. Create a task.
  6. Assign the task to the owner and the assignee.
  7. Close the task.
  8. Click on the "Debrief Button".
    Note the first error.
  9. Click OK.
    Note the second error.

Changes

Upgraded to 11.5.10 CU2.

Cause

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