Web ADI Letter Generation Will Not Work in Cloned Instance (Doc ID 730869.1)

Last updated on JULY 19, 2016

Applies to:

Oracle HCM Common Architecture - Version: 11.5.10.2 to 11.5.10.2 - Release: 11.5 to 11.5
Information in this document applies to any platform.
Checked for relevance on 01-Dec-2010

Symptoms

-- Problem Statement:
On a cloned test instance
11.5.10.2
HR_PF.K.RUP.2
11i.BNE.D

Letters that were defined and working in the production instance are not working in the cloned
test instance.
When an attempt to create a letter is made the following error occurs:

ERROR
APP-PER-289793: Before you can run a mail merge using this letter, your system administrator must
create a Web ADI layout and integrator. The layout must match the letter name, and must be
associated with the integrator which must also be attached to the LETTER group.


-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility: UK HRMS Manager
2. - Request Letters
3. Letter Name: Change Position New Contact
4. Select Employee
5. Export Data icon clicked.

Cause

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