Credit Check Hold Not Applied When Order is Over Credit Limit (Doc ID 731369.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 in Production:
Find Credit checking is not occurring for some customers.
Orders which are over the credit limit are not going on hold.
Payment Term enabled, Credit Rule current, and credit rule attached to order type, however when an order that is over the limit is placed the orders are not placed on hold.

EXPECTED BEHAVIOR
Expect orders to go on hold that exceed customer credit limit.

STEPS
The issue can be reproduced at will with the following steps:
1. set credit limit on customer form
2. check the credit checking box
3. create sale order that exceeds limit
4. order is book without hold or error.




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms