Service Request Error: ORA-29861: Domain Index is Marked LOADING/FAILED/UNUSABLE in Package JTF_NOTES_PUB (Doc ID 731622.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle iSupport - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Oracle Installed Base - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Oracle Teleservice - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to add a Note to a Service Request using Service Request form, or when trying to create a new Service Request in iSupport, the following error occurs:

Error

ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE in Package JTF_NOTES_PUB Procedure Secure_Create_note

Steps To Reproduce:
The issue can be reproduced at will with the following steps:

Scenario#1:
1. In the Service Request form, try to add a Note to a Service Request.
- the reported error is occurs.

Scenario#2:
1. In iSupport initiate the Service Request creation.
2. Enter Note information
3. Attempt to save the new Service Request
- the reported error occurs.

Scenario#3:
1. Same error occurs during patch application (for example, when applying Patch 9239090)
- you will notice that csrprfmg.sql fails with the reported error.

 

Cause

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