Transactions Workbench: Cannot Incomplete Credit Memos Applied to an Invoice Created Through Autoinvoice - APP-XLA-95103 An internal error occured. (Doc ID 731673.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Receivables - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
FORM:ARXTWMAI.FMB - Transactions


Symptoms

Attempting to incomplete the credit memo created through AutoInvoice against an invoice and receive the following error:

ERROR
APP-XLA-95103: An internal error occured. Please inform your system administrator or support representative that:

An internal error has occured in the program xla_events_pkg.update_event. Unable to Perform UPDATE on the event. The event (123) is either invalid or has been
final accounted.

Responsibility:  Receivables Manager
Navigation:  Transactions > Transactions
Create an Invoice
Import a Credit Memo against this Invoice through AutoInvoice (example RMA from Order Management)
Try to incomplete this Credit Memo within AR (Transactions > Transactions)

NOTE: The credit memo is not accounted yet, you should be able to incomplete it. The issue does not exist for manual entered credit memos against invoices.

Cause

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