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R12 Dunning Plan FAQ (Doc ID 731940.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Advanced Collections - Version 12.0.0 and later
Information in this document applies to any platform.

Purpose

The purpose of this FAQ is to cover the Frequently Asked Questions regarding the Advanced Collections Dunning Plans and their differences to the Receivables Dunning Letters from Release 11i.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Did Dunning Plans in Advanced Collections replace Dunning Letters in AR?
 Where is the Dunning Letter Preliminary Report?
 Why Does Running a Dunning Plan twice Send the Same Letter when using the Overdue Method?
 How do I Reprint a Dunning Letter from the Dunning Plan?
 How do we get a copy of Invoices with the Dunning Letter?
 Is there a script to migrate AR Staged Dunning and Overdue methods to Collections?
 Do Staged Dunning Letters Exist in R12 Collections?
 Why Does a Concurrent Program run for each individual letter?  This is a performance issue.
 Why Doesn't a Dunning Plan look at the Dunning Site on the Customer Standard Form?
 Do I have to create an Aging Row for every bucket in the Aging?
 What is the Dunning as of Date in the IEX: Send Dunning to Delinquent Customers concurrent process used for?
 How do I control what customers/invoices/accounts/bill to's are Dunned?
 How do you link the AR Dunning Letter Set Name in the Customer Profile to the Dunning Plan you are creating in Advanced Collections?
 How do you run Dunning Plans by Collector?
 What does "Single Staged Letter" mean in the IEX: Send Dunning to Delinquent Customers concurrent process?
 Where do I change the Staged Dunning Level for a Transaction?
 Where did the profile IEX: Copy Dunning to Collector go in Release 12?
 Where can I get more information on the setup of Dunning Plans and how to troubleshoot the issues?
References

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