Customers Workbench: Error: The Order_type_id Column in The Hz_cust_accounts Table Must Be Null

(Doc ID 733760.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.


Upgraded from 11.5.8 to 12.0.4

When trying to update some of the customer records, got the following errors:

1. The ORDER_TYPE_ID column in the HZ_CUST_ACCOUNTS table must be null.
2. The PRIMARY_SALESREP_ID column in the HZ_CUST_ACCOUNTS table must be null.

Starting in Release 11i, order_type_id and primary_salesrep_id are moved from Head level
to Site level. In Release 11i, it was grayed out, but it was not giving error in 11i. In R12 it
is not allowing end user to update any more.

Steps to Reproduce:
Responsibility: Rec/OM
Navigation: Customers > Standard
Search for customer (01998-01 in my case).
Try to update any field.



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