How To Make Resolution Summary A Mandatory Field When Certain Statuses Are Selected?
(Doc ID 734272.1)
Last updated on JULY 28, 2019
Applies to:Oracle Teleservice - Version 18.104.22.168 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
How do you make the Resolution Summary Field mandatory only when certain Service Request statuses are used?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document