How To Make Resolution Summary A Mandatory Field When Certain Statuses Are Selected? (Doc ID 734272.1)

Last updated on JULY 28, 2019

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

How do you make the Resolution Summary Field mandatory only when certain Service Request statuses are used?

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