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Service: Notifications Incident Date Is Shown in Server Timezone (Doc ID 734305.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Oracle Customer Support - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

Seeded workflow notifications for service requests show the timestamps in servertimezone, not in
the users timezone.

Steps To Reproduce

1. Set these profiles:
    Client timezone :(GMT -08:00) Pacific Time at site and user level
    Server Timezone :(GMT -05:00) Eastern Time at site level.
    Enable Timezone Conversions : Yes

2. Enter an SR - the form uses the client timezone to display incident date and occurred date

3. The assignment notification that is sent by workflow for the SR shows the date in servertimezone (so 3 hours difference in this example)

Cause

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In this Document
Symptoms
Cause
Solution
References

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