Business Rule: Ability To Use Service Request and Task Attributes Simultaneously
(Doc ID 735269.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Common Applications - Version 18.104.22.168 to 12.0.4 [Release 11.5.10 to 12.0]
Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
Need to create a Business Rule (BR) using both Service Request Type and Task Type in one rule.
i.e. Set up a BR to send a notification when the SR is a specific type and when the Task is a specific type and the Task Status is 'Suspended'.
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