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Business Rule: Ability To Use Service Request and Task Attributes Simultaneously (Doc ID 735269.1)

Last updated on JULY 28, 2019

Applies to:

Oracle Common Applications - Version 11.5.10.0 to 12.0.4 [Release 11.5.10 to 12.0]
Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.

Goal

Need to create a Business Rule (BR) using both Service Request Type and Task Type in one rule.
i.e. Set up a BR to send a notification when the SR is a specific type and when the Task is a specific type and the Task Status is 'Suspended'.

Solution

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In this Document
Goal
Solution


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