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'An Unexpected Error Has Occurred' When Covering Customer On Contract (Doc ID 735460.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle E-Business Tax - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On release 12 Service Contracts, when attempting to select Customer and Party for Subline on the effectivity on the Pricing /Products of the Lines tab, the following error occurs:

"ZX_UNEXPECTED_ERROR An unexpected error has occurred. Please contact your system administrator"

The Application works fine for item chosen as effectivity.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. (R) Service Contracts Manager
2. Open/Create a new Contract > populate the summary tab.
3. Lines> Enter a service line> Lines> Pricing/Products > Effectivity > select
Party or Customer

Changes

New installation of release 12.0.5

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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