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How To Open the eBusiness Center or Contact Center From the Service Request Form (Doc ID 735627.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.0 [Release 11.5 to 12]
Information in this document applies to any platform.


This Note descibes how to open the eBusiness Center Form or Contact Center  form from the Service Request form in 11.5.9 and 11.5.10 releases.
After populating the Service Request form with customer details, the eBusiness Center or Contact Center form
can be opened with the customer details filled.


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