My Oracle Support Banner

Vertex/Quantum Troubleshooting Guide (Errors / Solutions) (Doc ID 735986.1)

Last updated on AUGUST 15, 2018

Applies to:

Oracle HRMS (Canada) - Version 12.1 HRMS RUP10 and later
Oracle HRMS (US) - Version 12.1 HRMS RUP10 and later
Information in this document applies to any platform.

Purpose

This document covers:



Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
  Troubleshooting Vertex Tax Calculations
 Vertex Tax Calculation Guide:
 Creation of  a log for debug purposes:
 
Troubleshooting Vertex Formula Errors
 Quickpay or regular Payroll runs fail with APP-FF-51118, APP-FF-51119, APP-FF-51120 errors
 Quickpay or regular Payroll runs fail with APP-FF-34004, APP-FF-33980 Errors
 If the Bulk Formula Compile fails with APP-FF-34004, APP-FF-33980 Errors
 
Troubleshooting the Quantum Installation Process
 HR_6882_HRPROC_ASSERT LOCATION py3vntsetup:1c Error
 APP-PAY-06882: Assertion failure detected at location py3vntsetup:1a
 HR_6882_HRPROC_ASSERT LOCATION py3vntsetup:5 Error
 Quantum Data Update Installer fails with Error's:  PAY_289121_QTM_INV_DATA_LIB or PAY_289126_QTM_CONNECT_ERR, or APP-PAY-289126, Codebase Error Code:(-20
 Quantum Data Update Installer fails with Error's: PY_289169_QTM_ERR_DBINDEX
 Quantum Data Update Installer fails with Error's: PY_289169_QTM_ERR_DBUPDATE
 Roll back or remove a Quantum installation
 Installing Quantum on Multi tier instance
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.