Vertex/Quantum Troubleshooting Guide (Errors / Solutions)
(Doc ID 735986.1)
Last updated on DECEMBER 09, 2022
Applies to:
Oracle HRMS (Canada) - Version 12.1 HRMS RUP10 and laterOracle HRMS (US) - Version 12.1 HRMS RUP10 and later
Information in this document applies to any platform.
Purpose
This document covers:
- Troubleshooting Vertex Tax Calculations
- Troubleshooting Vertex Formula Errors
- Troubleshooting the Quantum Installation Process
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Troubleshooting Vertex Tax Calculations |
| Vertex Tax Calculation Guide: |
| Creation of a log for debug purposes: |
Troubleshooting Vertex Formula Errors |
| Quickpay or regular Payroll runs fail with APP-FF-51118, APP-FF-51119, APP-FF-51120 errors |
| Quickpay or regular Payroll runs fail with APP-FF-34004, APP-FF-33980 Errors |
| If the Bulk Formula Compile fails with APP-FF-34004, APP-FF-33980 Errors |
Troubleshooting the Quantum Installation Process |
| HR_6882_HRPROC_ASSERT LOCATION py3vntsetup:1c Error |
| APP-PAY-06882: Assertion failure detected at location py3vntsetup:1a |
| HR_6882_HRPROC_ASSERT LOCATION py3vntsetup:5 Error |
| Quantum Data Update Installer fails with Error's: PAY_289121_QTM_INV_DATA_LIB or PAY_289126_QTM_CONNECT_ERR, or APP-PAY-289126, Codebase Error Code:(-20 |
| Quantum Data Update Installer fails with Error's: PY_289169_QTM_ERR_DBINDEX |
| Quantum Data Update Installer fails with Error's: PY_289169_QTM_ERR_DBUPDATE |
| Roll back or remove a Quantum installation |
| Installing Quantum on Multi tier instance |
| References |