Return Material Authorizations (RMA) Line Stuck In Booked Status (Doc ID 736647.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
OEXOEORD
***Checked for relevance on 15-OCT-2012***


Symptoms

Return Material Authorizations ( RMA) order the line status is stuck in BOOKED status.

Using same workflow i.e. "OM Order Line" (internal name - OEOL) for all the organizations. And after testing it was found that there are no issue for other organizations, for testing created a RMA sales order in one organization and observed the line status was stuck in Booked.

Cause

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