How To Rebuild Mailers Queue When it is Inconsistent or Corrupted?
(Doc ID 736898.1)
Last updated on JUNE 11, 2018
Applies to:Oracle Workflow - Version 126.96.36.199 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
In some cases, mailer's queue (WF_NOTIFICATION_OUT) may be corrupted or inconsistent, and mailer may not be able to send the email notifications as it should.
It is inconsistent when, for instance, each notification in OPEN / MAIL status in table WF_NOTIFICATIONS, does not have a corresponding message in "Ready" status in mailer's queue.
Another case is when you changed profile option "WF: Workflow Mailer Framework Web Agent", but messages in mailer's queue still refer to the old value.
In such situations, mailer's queue must be rebuilt.
The goal of that Note is to provide instructions how to rebuild the mailer's queue.
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