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OEXOEORD "Validation failed for the field - Ship To" while using Account Relationship (Doc ID 737581.1)

Last updated on MAY 04, 2021

Applies to:

Oracle Order Management - Version and later
Information in this document applies to any platform.


After entering the Customer, Order Type, selecting from the List of Values (LOV) the Ship-To and Bill-To of a related customer account and the order type, the following error message appears.

Profile OM: Sales Order Form: Restrict Customers is set to default of Global.
System parameters  Customer Relationship for a specific Operating Unit is set to Related Customers

Validation Failed for the Field - Ship To
Validation Failed for the Field - Bill To

The issue can be reproduced at will with the following steps:
1. At sales order form, enter header information in Operating Unit #1
2. Select bill -to and ship to  from the LOV for a related customer.
3. Save order, receive error.


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