OEXOEORD "Validation failed for the field - Ship To" while using Account Relationship

(Doc ID 737581.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.
FORM:OEXOEORD.FMB - Sales Orders

Symptoms

After entering the Customer, Order Type, selecting from the List of Values (LOV) the Ship-To and Bill-To of a related customer account and the order type, the following error message appears.

Profile OM: Sales Order Form: Restrict Customers is set to default of Global.
System parameters  Customer Relationship for a specific Operating Unit is set to Related Customers

ERROR
Validation Failed for the Field - Ship To
Validation Failed for the Field - Bill To


STEPS
The issue can be reproduced at will with the following steps:
1. At sales order form, enter header information in Operating Unit #1
2. Select bill -to and ship to  from the LOV for a related customer.
3. Save order, receive error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms