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Troubleshooting: Notifications from Service Request Workflow are not being Received (Doc ID 738129.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
Oracle Service - Version: 11.5.10.2 to 11.5.10.2
FORM:CSXSRISR.FMB - Create Service Requests


Symptoms

When creating a service request a notification is NOT sent to the Service Request owner.

Users expect that a notification will be sent to the SR owner when a notification rule is defined to
sent the owner a notification when an SR is created or updated..

Steps To Reproduce:
1. Create a notification rule to send a notification to SR owner when a Service Request is Created
2. Create a service request with an owner.
3. Check the Worklist,  and verify if a notification was created.

Cause

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In this Document
Symptoms
Cause
Solution

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