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Customer Form, Contact Error: Cancel Button On Contact Point Creation Page Raises an Unexpected Error (Doc ID 738260.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

If while creating/updating contact information, you click on the Cancel button, the following error is raised:

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details.

Exception Details
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:980)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:133)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:797)
at oracle.apps.ar.hz.components.contact.webui.HzPuiContactComponentCO.customProcessRequest(HzPuiContactComponentCO.java:146)
at oracle.apps.ar.hz.components.base.webui.HzPuiBaseCO.processRequest(HzPuiBaseCO.java:159)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:596)


The unexpected error causes abrupt termination of the application, and the only way back is to log out and login again.

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers


Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed File(s)
 3. Recommended Patch(es)
 4. Solution Steps
References


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