Customer Form, Contact Error: Cancel Button On Contact Point Creation Page Raises an Unexpected Error

(Doc ID 738260.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.


If while creating/updating contact information, you click on the Cancel button, the following error is raised:

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details.

Exception Details
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(

The unexpected error causes abrupt termination of the application, and the only way back is to log out and login again.

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers


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