Debrief Error: 'Invalid Serial Number' While Processing Debrief Return Material Lines

(Doc ID 738281.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 17-Sep-2013***


Symptoms

When updating a Debrief, the following error message appears in the Error field of the Material Return Lines:

"The transaction failed because there was an error.
Transaction processor error.
Invalid Serial Number"



Steps To Reproduce:
1- Log into Field Service Dispatcher -> Debrief.
2- Query Debrief Status : Completed with Errors.
3- Go to debrief. Receive error message.

Cause

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