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Defaulting Rule For Return Lines Does Not Update (Doc ID 738809.1)

Last updated on OCTOBER 17, 2019

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
OEXOEORD
OEXOETEL

Symptoms

-- Problem Statement:
On 11.5.10 in Production:
Find after defining defaulting rule for Schedule Ship Date to default Sysdate+45
the Schedule Ship Date on RMAs is not populated.

EXPECTED BEHAVIOR
Expect Schedule Ship Date to populate as per defaulting rule.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Enter order for an RMA
4. Expect the Schedule Ship Date to be equal to Sysdate+45 but see the Schedule Ship Date is NULL

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot set Schedule Ship Date to Sysdate+45 as expected.

Changes

Defined defaulting rule to default Schedule Ship Date on RMA lines.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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