Unable to Close a Service Request Without Closing Tasks First (Doc ID 739087.1)

Last updated on AUGUST 25, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Oracle Field Service - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 17-Dec-2013***

Goal

You are not allowed to cancel/close the Service Request without closing the associated Tasks.
Profile Option 'Service: Validate and Auto Close on Service Request Closure' is set to 'No' but it
is still giving the message:

    There are open tasks in this service request.
    Please close these tasks before closing the service request
.

Solution

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