Unable to Close a Service Request Without Closing Tasks First

(Doc ID 739087.1)

Last updated on MARCH 02, 2018

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Oracle Field Service - Version 11.5.10 and later
Information in this document applies to any platform.

Goal

Users are not allowed to cancel/close the Service Request without closing the associated Tasks.
Even after setting a required profile option to 'No', users still get the following message:

    There are open tasks in this service request.
    Please close these tasks before closing the service request.

Solution

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