Unable to Close a Service Request Without Closing Tasks First
(Doc ID 739087.1)
Last updated on FEBRUARY 08, 2019
Applies to:Oracle Field Service - Version 11.5.10 and later
Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
Users are not allowed to cancel/close the Service Request without closing the associated Tasks.
Even after setting a required profile option to 'No', users still get the following message:
There are open tasks in this service request.
Please close these tasks before closing the service request.
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