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Cannot Book Order Error: Order is locked by another user. (Doc ID 739121.1)

Last updated on JULY 03, 2023

Applies to:

Oracle Order Management - Version to 12.1 [Release 11.5.10 to 12.1]
Oracle Order Management - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.


When attempting to book sales order, the application seems to hang at a white screen until session aborted.

When re-query the order, will see order in Entered Status and the following error occurs:

Order is locked by another user.

At system monitor see
 WARNING: CPU Utilization is 9.41%, crossed warning (90) or critical (95) threshold.
 CLEAR: CPU Utilization is 10.1%, fallen below warning (90) and critical (95) thresholds.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Go to sales order form.
Query sales order 423817
Press Book button
System hangs.


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