Transactions Workbench: Instrument Number Does Not Default Automatically When Entering Manual Transaction (Doc ID 740192.1)

Last updated on JANUARY 03, 2023

Applies to:

Symptoms

Instrument Number is not defaulting in transaction workbench when Receipt Method is setup with Instrument Number (bank account) and Priority = 1.

Receipt Method and Payment Method are defaulted fine

Steps to Reproduce:
1) Setup customer with a Primary Receipt Method at the Site Level and add a Bank Account in the same currency with Priority = 1
Responsibility:  Receivables
Navigation:  Customers > Customers > Query Customer
Go To:  Account Details
Go To:  Site Details > Payment Details

2) Enter an Invoice and see that the Receipt Method defaults fine, but you need to click 'Select Instrument' to get the P1 Bank Account defaulted and then click apply.
Responsibility:  Receivables
Navigation:  Transactions > Transactions

In Release 11i, the Bank Account Instrument Number defaulted, without selecting it.

Due to this issue, users cannot enter invoices with defaulted bank information for automatic receipts.
They need to open the Select Instrument window each time they enter an Invoice

WORKAROUND:
Workaround is to actively select the instrument (bank account) which is much more work for the users who enter the invoice

Cause

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