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Orders On Credit Check Hold Report Is Missing Orders For Customer (Doc ID 740756.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.
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Symptoms

-- Problem Statement:
Find that an order on credit check hold is not appearing the 'Orders on Credit Check Hold' report.

EXPECTED BEHAVIOR
Expect that all orders on credit check hold for this is customer would print.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Reports, Requests > Reports
3. Run the 'Orders on Credit Check Hold' report for customer XXX
4. Results show order 100001 on the report, but not order 100002

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot see all the orders on credit check hold.

Cause

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In this Document
Symptoms
Cause
Solution


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