IBtxnerr.sql Script Reveals Previous Error Message "Cannot find this transaction in SFM" (Doc ID 740784.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.7 to 11.5.10.2 [Release 11.5]
Oracle Installed Base - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 24-Dec-2013***

Symptoms

This datafix has been approved by development for customer consumption on 09/Mar/2012.


IMPORTANT: The information contained in this document may contain omissions, inaccuracies or other errors. It is provided "as is" and without warranty. Oracle does not warrant that the information in the materials is up to date or error free, nor does it provide any other warranties, whether expressed or implied in law, including the implied warranties of merchantability or fitness for a particular purpose. The materials are not a program or documentation under the terms of your license agreement(s) with Oracle.
In no event shall Oracle be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, this information.

If you have any questions or concerns please contact Oracle Support before running the script.

 

The IBtxnerr.sql script or the 'Error transaction' Diagnostic Script output shows the stuck transaction and several other related previous transactions which failed. The previous failed transactions has error message:

"Cannot find this transaction in SFM"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms