Usage Billing Does Not Pick Up the Counter Readings (Doc ID 740876.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.0.4 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
EXECUTABLE:OKS_BILLING_MAIN - Service Contracts Main Billing
***Checked for relevance on 4-Dec-2013***

Symptoms

Usage billing does not work correctly.  Billing does not pick up the current counter reading.

STEPS

The issue can be reproduced at will with the following steps:

1. Create a Service Agreement with a Usage line (Actual by Quantity or Actual per Period).

2. Enter a counter reading.

3. Run Main Billing. The invoice is for the default value, not the value that is based on the counter reading.

Cause

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