R12 - Can Not Save Check Receive Error: 'Paper Document Numbering Operation Failed with error AP_AWT_CALLOUT_PKG.zx_witholdingCertificatesHook' (Doc ID 741057.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Payables - Version 12.0.4 and later
Information in this document applies to any platform.
apibyhkb.pls


Symptoms

On 12.0.4 in Production:
When attempting to save the payment,
the following error occurs.

ERROR
Paper document numbering operation failed showing error AP_AWT_CALLOUT_PKG.zx_witholdingCertificatesHook
IBY_CHECKNUMBER_PUB.performCheckNumbering : Fatal: External app callout


STEPS
1. Payment > Entry > Save > Error : Paper document numbering operation failed


BUSINESS IMPACT
Due to this issue, users Cannot process payments



Cause

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