My Oracle Support Banner

Territory Reports Linked To Custom Responsibility Error Page Not Found (Doc ID 741194.1)

Last updated on DECEMBER 19, 2022

Applies to:

Oracle Territory Management - Version 12.0.4 and later
Information in this document applies to any platform.


Accessing any territory reports from custom responsibility errors:

The page can not be found

HTTP 404 - file not found.

Tested adding seeded Territory Management Top Menu to the custom responsibility and same error occurs. Also added functions - JTF Territory JSP Definition and JTF Territory JSP Changes Reports to the custom menu, error still occurs.

What Works
Accessing territory reports from seeded responsibility Territory Management and the reports works as expected.

Steps to Reproduce
1. Navigate    System Administrator responsibility> Security >  Responsibility >  Define: created new responsibility 'Test Responsibility'   enter application= CRM Foundation   responsibility Key= AS_JTF_TERRITORY
2. Data group= Standard/ CRM Foundation
3. Menu= Test Menu(this is my custom menu with Territory Administrator Reports Tab submenu and function - Territory Administrator Reports) added functions:
- JTF Territory JSP Change Report
- JTF Territory JSP Definition Report
- JTF Territory JSP Intelligence Report
- JTF Territory Lookup Tool - jsp form
- JTF Territory Lookup Tool - jsp org_lov
- JTF Territory Lookup Tool - jsp result
4. Added custom responsibility 'Test Responsibility' to an existing user.
5. Exit application and reenter with user username/password, select responsibility 'Test Responsibility' Territory Reports and notice all three reports appear:
Territory Definitions Report
Territory Changes Report
Overlapping Territory Report

6. Click on territory definitions report select usage 'Service' error:

The page can not be found

HTTP 404 - file not found.

Should be able to add territory reports to any custom responsibility without errors.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.