Territory Reports Linked To Custom Responsibility Error Page Not Found (Doc ID 741194.1)

Last updated on DECEMBER 19, 2022

Applies to:

Symptoms

Accessing any territory reports from custom responsibility errors:

The page can not be found

HTTP 404 - file not found.


Tested adding seeded Territory Management Top Menu to the custom responsibility and same error occurs. Also added functions - JTF Territory JSP Definition and JTF Territory JSP Changes Reports to the custom menu, error still occurs.


What Works
===========
Accessing territory reports from seeded responsibility Territory Management and the reports works as expected.


Steps to Reproduce
===========
1. Navigate    System Administrator responsibility> Security >  Responsibility >  Define: created new responsibility 'Test Responsibility'   enter application= CRM Foundation   responsibility Key= AS_JTF_TERRITORY
2. Data group= Standard/ CRM Foundation
3. Menu= Test Menu(this is my custom menu with Territory Administrator Reports Tab submenu and function - Territory Administrator Reports) added functions:
- JTF Territory JSP Change Report
- JTF Territory JSP Definition Report
- JTF Territory JSP Intelligence Report
- JTF Territory Lookup Tool - jsp form
- JTF Territory Lookup Tool - jsp org_lov
- JTF Territory Lookup Tool - jsp result
4. Added custom responsibility 'Test Responsibility' to an existing user.
5. Exit application and reenter with user username/password, select responsibility 'Test Responsibility' Territory Reports and notice all three reports appear:
Territory Definitions Report
Territory Changes Report
Overlapping Territory Report

6. Click on territory definitions report select usage 'Service' error:

The page can not be found

HTTP 404 - file not found.



Expectations
===========
Should be able to add territory reports to any custom responsibility without errors.

Changes

Cause

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