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Simple Provisioning Order Flow - Setup, Processing and Background Information (Doc ID 741396.1)

Last updated on SEPTEMBER 27, 2021

Applies to:

Oracle Installed Base - Version 11.5.10 to 12.1.1 [Release 11.5 to 12.1]
Oracle Service Fulfillment Manager - Version 11.5.10 to 12.0.0 [Release 11.5 to 12]
Oracle Order Management - Version to 12.0 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.

FORM:XDPOPFLT.FMB - Flow Through Manager
EXECUTABLE:FNDWFBG - Workflow Background Process


The purpose of this document is to provide instruction to set up and test a very simple flow for item provisioning through Order Management and Service Fulfillment Manager (SFM). It includes ordering a provisionable item and submitting, starting and completing the provisioning order (a.k.a. SFM order or XDP order) and continuing to closure of the Sales order.

First the required setups are described. Then the flow to submit an order is given. After that a description of what happens on the background is provided. This section could give leads to what and where to debug when something in the flow goes wrong. E.g. a problem could be that even though the SFM order is successfully completed, the OM workflow is not continuing. Looking at what happens on the background, it would then make sense to verify the XDPOMINT workflow has run into an error. Finally some simple sql statements are given to verify data in the database.

Throughout this document, fulfillment is a commonly used word. There are different kinds of fulfillment, which can cause confusion. In Order Management, fulfillment is the equivalent of shipping for non-shippable items. Basically it means the ordered item has been made available to the customer.
For SFM / Provisioning, the term fulfillment is also used, but a better word would be provisioning. In this context the word fulfillment refers to the entire process of provisioning, including the interfaces to legacy systems to do the physical actions that comprise the provisioning.


The audience for this document would be support engineers or implementation consultants who need to have an understanding of the basic flow that is followed for provisioning, as well as a means to quickly test the framework to support that flow (OM / SFM / workflow).


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In this Document

 Functional Flow
 SQL Statements

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