Contact Center: Signature Of Package "SYS.DBMS_SQL" Has Been Changed
(Doc ID 741648.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Customer Care - Version 12.0.0 and later
Information in this document applies to any platform.
In Contact Center - Invoices tab:
When attempting to capture Payments or see the Transaction Details , the following error occurs:
ORA-04062: signature of package SYS.DBMS_SQL has been changed.
FRM-40735-WHEN-BUTTON-PRESSED trigger raised unhandled exception.
WHAT IS WORKING
This works when accessed from Accounts Receivables.
Agent to be able to capture Payment or create Invoice Disputes.
-- Steps To Reproduce:
(N) Customer Manage > Contact Center
- Invoices Tab
- Select an Invoice
- Click on Payment Details o Transaction Details buttons.
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In this Document