Paypal: Second Credit Card Refund Fails with Error 117, 'Failed Merchant Rule Check'

(Doc ID 742839.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Payments - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

During the Automatic Remittance process, the second credit card refund is returning the error 'Credit api: Failed merchant rule check'.  The following is seen in the Automatic Remittances Execution Report:

arzarm: Calling ar_cc_refunds(+) >>>>>
cc_currency =[USD]
cc_price =[-114.98]
ccr_pay_server_order_num =[16498_ONT]
cc_unique_reference =[585F250E9F17371BE0401F0A150106C2]
cc_merchant_ref =[vps]
cc_pmt_instr_id =[9000 **** **** ****]
cc_pmt_instr_exp =[31-DEC-08]
ccr_pay_server_order_num=[AR_2826]
cc_currency =[USD]
cc_price =[-114.98]
cc_pmt_type =[CREDITCARD]
cc_pmt_instr_id =[9000 **** **** ****]
cc_pmt_instr_exp =[31-DEC-08]
cc_merchant_ref =[vps]
Credit Card Return Status =[U]
Status Code = [IBY_0005]
PMT Error Location = [3]
Vendor Error Code = [117]
Vendor Error Message = [Exception in Credit api: Failed merchant rule check]

Cause

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