Clicking on Functions/Links under the Interaction History JSP Admin Responsibility Fails with "Error : Invalid Function" (Doc ID 743082.1)

Last updated on SEPTEMBER 17, 2016

Applies to:

Oracle Customer Interaction History - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
FORM:FNDFMFUN.FMB - Define Form Functions
JSP:JTFIHAO.JSP
JSP:JTFIHAR.JSP
JSP:JTFIHAN.JSP
Checked for relevance on 17-SEP-2016


Symptoms

When clicking on the Outcome, Result, Reason, Activity Type, Action, Wrap Up, Action-Activity Type links / functions under the responsibility Interaction History JSP Admin, the following error occurs:

Error : Invalid Function. Please contact the System Administrator. Please login again.

-- Steps To Reproduce:
1. Responsibility: Interaction History JSP Admin
2. Click on on the responsibility to access the links
3. Click on Outcomes

The above error message is seen.

Note: Additionally, when clicking the Outcome, Result etc. functions from the Navigator in the Professional User Interface, the below error is seen:

Interaction History JSP Admin is not a valid responsibility for the current user. Please contact your System Administrator.

Changes

 

Cause

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