My Oracle Support Banner

Clicking on Functions/Links under the Interaction History JSP Admin Responsibility Fails with "Error : Invalid Function" (Doc ID 743082.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Customer Interaction History - Version 11.5.9 to [Release 11.5]
Information in this document applies to any platform.
FORM:FNDFMFUN.FMB - Define Form Functions


When clicking on the Outcome, Result, Reason, Activity Type, Action, Wrap Up, Action-Activity Type links / functions under the responsibility Interaction History JSP Admin, the following error occurs:

Error : Invalid Function. Please contact the System Administrator. Please login again.

-- Steps To Reproduce:
1. Responsibility: Interaction History JSP Admin
2. Click on on the responsibility to access the links
3. Click on Outcomes

The above error message is seen.

Note: Additionally, when clicking the Outcome, Result etc. functions from the Navigator in the Professional User Interface, the below error is seen:

Interaction History JSP Admin is not a valid responsibility for the current user. Please contact your System Administrator.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.