Clicking on Functions/Links under the Interaction History JSP Admin Responsibility Fails with "Error : Invalid Function"
Last updated on SEPTEMBER 17, 2016
Applies to:Oracle Customer Interaction History - Version 11.5.9 to 220.127.116.11 [Release 11.5]
Information in this document applies to any platform.
FORM:FNDFMFUN.FMB - Define Form Functions
Checked for relevance on 17-SEP-2016
When clicking on the Outcome, Result, Reason, Activity Type, Action, Wrap Up, Action-Activity Type links / functions under the responsibility Interaction History JSP Admin, the following error occurs:
Error : Invalid Function. Please contact the System Administrator. Please login again.
-- Steps To Reproduce:
1. Responsibility: Interaction History JSP Admin
2. Click on on the responsibility to access the links
3. Click on Outcomes
The above error message is seen.
Note: Additionally, when clicking the Outcome, Result etc. functions from the Navigator in the Professional User Interface, the below error is seen:
Interaction History JSP Admin is not a valid responsibility for the current user. Please contact your System Administrator.
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