Last updated on JUNE 15, 2016
Applies to:Oracle Trade Management - Version 12.0.0 and later
Information in this document applies to any platform.
Auto Assign Owner for Claims based on territory setup results in following error
The program cannot identify the claim owner. Please verify claim assignment rules.
Steps to Reproduce
The issue can be reproduced at will with the following steps:
- Responsibility: Trade Management User
- Navigation: Claims
- Manually create a cliam
- Claim will be assigned a owner based default owner or current claim creator
- Now check Auto Assign Owner and click update. Expect the Cliam Owner to be assigned based on current territory setup
- Instead get the error reported
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms