My Oracle Support Banner

Auto Assign Owner for Claims based on Territory setup Error: The Program Cannot Identify Claim Owner. Please Verify Claim Assignment Rules when using Auto Assign Owner In Claim (Doc ID 743103.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Trade Management - Version 12.0.0 and later
Information in this document applies to any platform.


Auto Assign Owner for Claims based on territory setup results in following error


The program cannot identify the claim owner. Please verify claim assignment rules.

Steps to Reproduce
The issue can be reproduced at will with the following steps:

  1. Responsibility: Trade Management User
  2. Navigation: Claims
  3. Manually create a cliam
  4. Claim will be assigned a owner based default owner or current claim creator
  5. Now check Auto Assign Owner and click update. Expect the Cliam Owner to be assigned based on current territory setup
  6. Instead get the error reported


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.