Email Notifications are not Sent, and Mailer Log File Shows Error "Replyto Must Be a Valid Email Address" (Doc ID 743567.1)

Last updated on OCTOBER 10, 2016

Applies to:

Oracle Workflow - Version 11.5.10.0 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
Checked for relevance on 20-APR-2013


Symptoms

Mailer is not sending any email notification and the following error stack can be seen in mailer log file:

ERROR:[SVC-GSM-WFMLRSVC-12892-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:FormatterException -> oracle.apps.fnd.wf.mailer.FormatterException: Problem parsing XML-> org.xml.sax.SAXException: Replyto must be a valid email address
at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleHeaderEndTag(NotificationFormatter.java:2103)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:522)
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:196)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java(Compiled Code))
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:301)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:268)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:253)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:338)
at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:77)
at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java(Compiled Code))
at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java(Compiled Code))
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java(Compiled Code))
at java.lang.Thread.run(Thread.java:570)


Caused by: org.xml.sax.SAXException: Replyto must be a valid email address

Cause

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