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Journal Approval Preparer does Not get a Notification (Doc ID 743674.1)

Last updated on JULY 07, 2020

Applies to:

Oracle General Ledger - Version 11.5.10.0 to 12.0.0 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.

Symptoms

NOTE: In the images/examples above or below and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

 

Steps to recreate the issue:

1. Preparer X creates a journal for $30,000 and submits for approval.
2. Approver Y who is X's direct supervisor approves journal but Y only has limit of $2000.
3. Request is then routed to Approver Z who is Y's direct supervisor with approval limit of $50,000.

ISSUE:
Preparer X did not receive e-mail notification that journal was forwarded to next approver.

Behind the scenes it is found that:
The system has set the status of related notification of message_type 'VERIFY_AUTHORITY_FAILED' in wf_notifications table to 'CANCELED'.
As as result, the notification is created but e-mail is not sent.

Cause

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In this Document
Symptoms
Cause
Solution

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