Create New Customer Get: Attribute Salesforce_id In Customeraccesseo Is Required

(Doc ID 744216.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Quoting - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance on 19-Feb-2013***

Symptoms

-- Problem Statement:
When attempting to create the customer for quote the following error is encountered...

ERROR:
Attribute Salesforce_id in CustomerAccessEO is required.
or
Attribute SalesGroupId in CustomerAccessEO is required

After that, when 'Use New Customer' button is selected, get error page that requires user
to logout. Customer is not created.

-- Steps To Reproduce:
Quoting User > Select Existing Quote > Shipping and Billing tab > under Shipping press
the Select button > select the Create Customer button > enter all required customer details
[Customer, Country, Address Line 1] > press Apply button > [get Attribute Salesforce_id in
CustomerAccessEO is required error] > press Use New Customer button > get error page >
select only option, which is Logout.

Cause

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