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How To Prevent Certain Users From Booking RMA Orders? (Doc ID 744460.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Order Management - Version to [Release 11.5.10]
Information in this document applies to any platform.
Information in this document applies to any platform.


We tried to setup not allowing certain Customer Service Reps (CSR) users to book RMA orders, but they will still be able to book the regular ship orders.

We tried to set up processing constraints, but can only setup to prevent updating the fields in the
header or lines; can't prevent certain users from booking RMA orders.
We can remove the booking function altogether, but they will not be able to book the shipping orders.

Is there any way to meet our needs?


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