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Error ORA-6512 At SYS.DBMS_LOB And APPS.JTF_NOTES_PUB When Try To View A Note Greater Than 32K With Multibyte Characters (Doc ID 744576.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2:
Created a Service Request in the Customer Support Specialist responsibility with a Note that was greater than 32k in size and that has multibyte characters (like UTF8) on it.
When query the same Service Request in the CSXSRISR.fmb form, the following error appears after click on the Note Details button:

Error
ORA-06502: PL/SQL: numeric or value error: character string buffer too small
ORA-06512: at "SYS.DBMS_LOB", line 759
ORA-06512: at "APPS.JTF_NOTES_PUB", line 879

OK Details

ORA-06502: PL/SQL: numeric or value error: character string buffer too small
ORA-06512: at "SYS.DBMS_LOB", line 759
ORA-06512: at "APPS.JTF_NOTES_PUB", line 879

FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-06502

Steps To Reproduce

1. In Customer Support Specialist, create an SR with a Note with more than 32k and contains multibyte characters.
2. View the same SR in the Customer Support (Forms)responsibility
3. Click on Note Details button and receive the reported error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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