Scheduling Error: "APP-CSR-254043: No Plan Options Were Found For Task With Number xxxx."

(Doc ID 744639.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Field Service - Version 12.0.1 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

(R) Field Service
(N) Dispatch Center

  -or-

(R) Service
(N) Create Service Request > Tasks Tab

When scheduling a Task the following error is encountered:

APP-CSR-254043: No plan options were found for task with number XXXX.
Consult the service manager for a resolution.

Steps To Reproduce:

(R) Field Service Manager
(N) Dispatch Center

 - Select Task
 - Right click, click on Schedule
 - Select various parameters and click on "Search".

=> Error occurs.

or

(R) Service
(N) Create Service Request

 - Create a new Service Request and associated Task.
 - Select Task, right click, click on Schedule
 - Select various parameters and click on "Search".

=> Error occurs.

Cause

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